About this policy
This Privacy Policy explains how Scam Teller collects, uses, discloses, and protects information when someone uses the free online checker, purchases the service for themselves or for one or two other people, or sends something for review.
Information we collect
Enrollment and account information
We collect the purchaser’s email address, each enrolled user’s first name and mobile number, subscription status, purchase selection, and records of consent, activation, and opt-out requests. The purchaser and an enrolled user may be the same person. If someone participates in the referral program, we also associate the referral link, referrer account, referred subscription, qualifying payment status, and reward-fulfillment status.
Content submitted for review
We collect the texts, descriptions, screenshots, photos, spoken descriptions, and other content a visitor or enrolled user intentionally submits to Scam Teller. Voice calls to the automated service are transcribed live so Scam Teller can respond. We do not record or store call audio. We keep submitted content, the resulting risk assessment, and the recommended next step so the service can provide the requested check and understand recent conversation context.
The free online checker stores the submission, Scam Teller’s response, limited referral and device information, and any accuracy feedback. A visitor may choose whether a version with personal details removed may be retained to evaluate and improve Scam Teller. A website visitor may also choose to use the limited live voice demonstration. The demo sends microphone audio to our artificial-intelligence provider for live transcription and response. Scam Teller does not record the audio or save the demo transcript in its application database. We retain limited session and technical information to enforce limits, prevent abuse, and troubleshoot errors.
Payment, website usage, and technical information
Stripe processes payment-card information. Scam Teller receives subscription and transaction status but does not receive or store complete card numbers. Our hosting, analytics, advertising, referral-reward, and communications providers may receive ordinary technical, transaction, and website-usage information necessary to provide their services. This can include timestamps, pages viewed, approximate location, referring source, device and browser type, interactions, delivery status, IP address, and error logs. We use this information to understand website performance, administer referrals and rewards, improve the visitor experience, measure advertising, and protect the service.
How we use information
We use information to:
- provide free online checks and create and manage paid enrollments;
- confirm that a phone number or website visitor is authorized to use the service and apply usage limits;
- administer referral discounts, determine reward eligibility, and fulfill earned rewards;
- analyze suspicious content and provide requested scam-safety guidance;
- maintain short-term conversation context and improve response relevance;
- use redacted online-checker submissions for evaluation and improvement when the visitor allows it;
- process cancellations, prevent abuse, troubleshoot errors, and secure the service; and
- comply with legal and telecommunications requirements.
SMS, MMS, and voice privacy
Each enrolled user activates service messages by texting START from their enrolled number. Scam Teller uses submitted messages and media only to provide the requested scam check, maintain recent conversation context, operate the service, and meet the purposes described in this policy. Message frequency varies according to use. Message and data rates may apply.
An enrolled user may call the Scam Teller number from their enrolled phone. The automated service transcribes what the caller says to provide the requested check. Calls are not recorded, and the greeting reminds callers not to say passwords, verification codes, Social Security numbers, or complete card or account numbers. Call metadata and transcripts may be retained as described below.
Reply STOP to stop messages or HELP for assistance. SMS consent is not a condition of purchasing the subscription.
Retention and security
Raw free-checker text and uploaded images are scheduled for deletion after 30 days. When a visitor allows improvement use, a version with personal details removed, the resulting assessment, and accuracy feedback may be retained longer for evaluation and service improvement.
Submitted message content, enrolled-user voice transcripts, and Scam Teller’s related analysis are generally deleted from our application database after 90 days. We do not store call audio or website-demo audio, and we do not save website-demo transcripts in our application database. These limited periods support recent conversation context, customer support, safety review, and abuse prevention. Enrollment, billing status, consent, opt-out, security, call metadata, website-demo session metadata, and legally required records may be retained longer. Telecommunications providers and other service providers may retain records under their own policies and legal obligations.
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No online or telecommunications service can promise complete security, so users should avoid sending or saying unrelated sensitive information such as passwords, Social Security numbers, or full payment-card details.
Your choices
You may text STOP to end SMS messages and HELP for assistance. You may also request access to, correction of, or deletion of personal information. Some information may be retained when required for billing, fraud prevention, security, legal compliance, or the establishment or defense of legal claims.
Children’s privacy
Scam Teller is designed to help adults recognize possible scams. It is not designed or marketed for children, and we do not knowingly collect personal information directly from children. If you believe a child has used the service or provided personal information, contact us so we can review and delete the information when appropriate.
Changes and contact
We may update this policy as the service changes. We will post the revised policy here and update the effective date. Material changes will be communicated when required.
For privacy or subscription questions, email support@scamteller.com. For help with Scam Teller messages, reply HELP to the Scam Teller number.