Is this virus warning on my computer real?
A browser pop-up that locks the screen, sounds an alarm, or tells you to call support is commonly a tech-support scam.
“Security alert: Your computer is infected and your banking information is at risk. Do not turn off the device. Call Microsoft support now.”
Why this is suspicious
Web pages can imitate operating-system warnings. The number connects to someone who may request remote access, payment, or access to your financial accounts.
Warning signs
- The warning appears inside a browser
- It plays a siren or prevents easy closing
- It displays a phone number
- The caller asks to control your screen
What to do next
- Do not call or click inside the warning
- Close the browser tab or window without interacting with the warning
- Ask someone you know and trust for help if you are unsure
- If you granted access or shared information, follow the FTC's recovery guidance and change any exposed passwords
If you already clicked or paid
For guidance on what to do after a possible scam, visit the FTC’s recovery guide. It covers different situations, including payments and personal information.
Official source: FTC tech support scam guidance
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